All orders are governed by the following terms and conditions.
1. Pricing
All orders are firm sales only. There is no minimum order surcharge.
All prices are inclusive of GST for sales within Australia.
All rates are in Australian dollars.
2. Credit card payments
Payment will be charged to the customer’s credit card at the time of dispatch of the order or subscription.
3. Refund and returns policy
Misbound, faulty, damaged or undelivered books
Claims for faulty books must be made within twenty-eight days of date of invoice for domestic orders or forty-two days of date of invoice for overseas orders. Claims will only be accepted for books that are misbound, damaged during transit, undelivered or contain printing faults.
For misbound, faulty or damaged books, the customer is to return the title page to Wine Press. Wine Press will issue a replacement copy at Wine Press’s expense on receipt of the title page.
Wine Press is unable to offer credit on unsold or unwanted books.
Event tickets
Event tickets are fully transferrable and may be exchanged for tickets to other events in our program, provided that at least two weeks notice is provided and that places are available at the chosen event. Please contact Tyson Stelzer on 0402 821 230 for all event ticket enquiries.
In the situation that an event is postponed or cancelled by the organisers, ticket holders will be given the option of a full refund or a credit toward a ticket to a future event.
Subscriptions
You may opt out of subscriptions at any time and recurring billing will be terminated.
4. Delivery
Delivery charges are covered by the postage and handling fee included in each order, unless an alteration to Wine Press’s normal shipping method is requested, in which instance any additional charges will be confirmed with the customer and added to the total prior to dispatch of the order.
All Australian orders will be sent by Australia Post. Please allow up to two weeks for delivery.
All overseas orders will be dispatched by air mail. Please allow up to four weeks for delivery.
5. Subscriptions
Annual subscription to The Champagne Guide online comprises full access to member content on the site. Special content may be offered at an additional cost. A subscription continues until such time as Wine Press is informed of otherwise. A subscription may be cancelled at any time and recurring billing will cease from that time onwards.
6. Events
You must be eighteen years of age or older to attend a World Wine Discovery event.
Event tickets or gift certificates will be mailed by Express Post.
Places at courses and workshops are confirmed on receipt of payment. Payment must be made in advance.
7. Privacy policy
Wine Press acknowledges and respects the privacy of individuals and does not disclose any personal details collected from you to any third party. We limit the collection and use of personal information to the minimum required to provide a high level of service to our customers. We therefore maintain the name, postal and email addresses, telephone number, payment and order processing information of customers when they order from us. The information you provide to us is used for billing and delivery purposes. You may provide us with your email address so that we can contact you about your order, answer a query or send you information on new products. We may also communicate with you again with other information that is complimentary to your original request. If you wish not to receive emails you may unsubscribe by contacting us. Your email address is private and we will never sell it to third parties.
8. Measures taken to maintain security of cardholders’ account data
Wine Press values the privacy and security of your online purchases and only uses the latest encryption software on our site. All information on our website is processed securely and all transactions are encrypted using the best Secure Server Software (SSL) available. No credit card information is stored on tysonstelzer.com or any Wine Press website. You have a right of access to, and alteration of personal information concerning yourself in accordance with the Privacy Act 1988. Please direct any enquiries regarding this matter to Wine Press by email to [email protected] or telephone 07 3848 6605.
